Customer Satisfaction Management System Policy
Keeping customer satisfaction at the highest level is META4PLUS's priority. It is our priority to always offer the best solutions with the products and services we offer to our customers, to handle and evaluate the requests, complaints and satisfaction notifications regarding our products and services and to take corrective or preventive measures if necessary, to carry out these processes within a continuous improvement cycle, and to provide the necessary resources by taking into account the satisfaction and training of our employees.
R&D Policy
META4PLUS has adopted the principle of "Think Innovatively, Shape the Future". We carry out all our research and development activities in accordance with national and international standards, taking into account information security requirements and in order to ensure product security standards. Carrying out the development process of our products and services in accordance with the determined processes and securing quality products that will ensure customer satisfaction are among our priorities.
Information Security Policy
In accordance with the requirements of the Information Security Management System, information assets are defined in our company, risks are determined and control measures are taken against these risks. This methodology is continuously applied for our company, customers and suppliers.
- To protect the accessibility, confidentiality and integrity of information belonging to our company and customers,
- To increase the workforce, quality, performance and competitiveness within the scope of information security, to ensure compliance with legal regulations and standards,
- To monitor, review and continuously improve the information security management system through audits are our priorities.
After-Sales Service and Warranty Process Policy
We provide uninterrupted after-sales installation, training, maintenance and support services for all products and services we provide to our customers, address our customers' requests, errors, complaints and satisfaction notifications in a solution-oriented manner within the framework of the Customer Satisfaction Policy and produce solutions, continue to provide the necessary support to meet and exceed customer expectations during the warranty period, provide all resources in line with standards and legislation, and monitor and continuously improve our service performance.
Human Resources Policy
Our company, in line with its vision, mission, competencies and ethical values, offers its employees a fair, transparent, efficient, healthy and development-oriented work environment that supports gender equality. Starting from the recruitment process, in all processes such as training, promotion, performance management, career management and compensation, we create an efficient and safe work environment without any discrimination based on factors such as gender, age, marital status, religion, language and ethnic origin , and we constantly improve this environment.
